Refund policy

Covrix Return & Refund Policy

30-Day Confidence Guarantee

At Covrix, we stand behind our products and want you to feel confident in your purchase. If you’re not completely satisfied, we’ve got you covered with our hassle-free return and refund policy.

1. Color Match Guarantee – Free Shade Swap

Finding the perfect hairline shade shouldn’t be stressful. That’s why we offer a Color Match Guarantee:

  • If the color you ordered isn’t the right match, we’ll send you a different shade for free—no extra charge.
  • You can request a one-time shade swap within 30 days of receiving your order.
  • To request a shade swap, email us at covrixhairline@gmail.com with your order number and a photo of your hair under natural lighting.

Note: The original product does not need to be returned for a shade swap.

2. Returns & Refunds

If you’re not satisfied with your purchase for any reason beyond color matching, you can return it within 30 days of receiving your order for a full refund.

Eligibility for a Return:
✅ Product must be in unused condition 
✅ All original accessories (e.g., brush, applicator) must be included.
✅ A return request must be submitted via email at covrixhairline@gmail.com before shipping the product back.

Non-Returnable Items:
❌ Products marked as final sale or part of a promotional giveaway.
❌ Items that are heavily used or missing essential components.

3. Refund Process

Once your return is received and inspected, refunds are processed within 5-7 business days to your original payment method.

  • You’ll receive an email confirmation once your refund has been issued.
  • Original shipping costs are non-refundable.
  • If the return is due to a defect or error on our part, we will cover return shipping costs.

4. Exchanges

We do not offer direct exchanges. If you’d like a different product, please return your original order for a refund and place a new order.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

📩 Email us at covrixhairline@gmail.com with:

  • Your order number
  • A photo of the issue
  • A brief description of the problem

We will send a replacement or issue a full refund, depending on the situation.

6. How to Start a Return or Shade Swap

1️⃣ Email us at covrixhairline@gmail.com with your order number and reason for return.
2️⃣ Our support team will provide a return shipping address (if applicable).
3️⃣ Ship the item back using a trackable shipping method.
4️⃣ Once received, we’ll process your refund or replacement.

We’re here to make sure your hairline looks its best—risk-free. If you have any questions, reach out to covrixhairline@gmail.com and our team will be happy to assist you!

Website: covrixhairline.com